1. Return Eligibility

  • We offer a 30-day return policy for purchases made directly through Klonix.xyz.
  • To qualify for a return, products must be unused and in their original condition, with packaging intact.
  • Digital products such as eBooks, articles, or any downloadable content cannot be returned or refunded once they are accessed or downloaded.

2. How to Request a Return

  • To initiate a return, please contact our Customer Support team at admin@klonix.xyz. Provide the following details:
    • Order number
    • Proof of purchase
    • Description of the issue or reason for the return
    • Photos of the product (if applicable)
  • Our team will guide you through the return process.

3. Return Process

  • Once your return request is approved, you will receive an RMA (Return Merchandise Authorization) number.
  • Returned items should be shipped to the address provided with the RMA number.
  • Return shipping costs are the responsibility of the buyer, unless the return is due to an error on our part (e.g., defective or incorrect items).

4. Refund Process

  • After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed within 5-10 business days. The refund will be credited to the original payment method used during purchase.
  • Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

5. Non-returnable Items

The following items are non-returnable:

  • Digital products (eBooks, downloadable content, subscriptions)
  • Personalized or customized products
  • Any items that show signs of use or damage after delivery

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the item you’d like to receive.

7. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us within 7 days of receiving the item to initiate a return or exchange.
  • We will review your claim and arrange for a replacement or refund, depending on the situation.

8. Customer Service

If you have any questions regarding our return policy or need assistance with your return, please contact us at:

Email: admin@klonix.xyz

We are here to help and will respond to all inquiries as quickly as possible.

9. Changes to Our Return Policy

Klonix.xyz reserves the right to modify or update this return policy at any time without prior notice. Any changes will be posted on this page with the updated date.